Last Updated: November 13, 2024

At Concierge Clinicians of Houston, we are committed to protecting your privacy and ensuring that your personal information remains secure. This Privacy Policy outlines how we collect, use, and safeguard information from visitors to our website and clients using our services. We are dedicated to handling all personal health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable privacy laws.

1. Information We Collect

We may collect and store various types of information, including but not limited to:

• Personal Information: Name, contact details (phone number, email address), and billing information for processing payments.
• Health Information: Medical history, healthcare needs, and treatment details relevant to the services we provide. All health-related information is managed in accordance with HIPAA guidelines.
• Usage Data: Information about your interactions with our website, including your IP address, browser type, and pages viewed, which helps us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Provide and manage healthcare services, including care planning, nursing, and consulting services.
• Communicate with you regarding appointments, service updates, and administrative matters.
• Improve our website, services, and customer experience.
• Process payments and manage billing for our services.
• Ensure compliance with legal requirements, including HIPAA guidelines for the protection of health information.

3. HIPAA Compliance

We are fully committed to protecting the privacy and security of your health information. Concierge Clinicians of Houston complies with all HIPAA guidelines, ensuring that any PHI collected and maintained by us is safeguarded against unauthorized access, use, or disclosure. Our team members are trained in HIPAA compliance and take every measure to protect your sensitive health data.

4. Information Sharing and Disclosure

We do not share, sell, or distribute your personal information to third parties without your consent, except in the following circumstances:

• With Healthcare Partners: If necessary, we may share information with other healthcare providers involved in your care, strictly in accordance with HIPAA regulations.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: If Concierge Clinicians of Houston undergoes a merger, acquisition, or asset sale, your information may be transferred, provided the receiving party maintains privacy protections equivalent to those outlined in this policy.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our security practices include encryption, access controls, and secure storage of data, ensuring the confidentiality of your information.

6. Your Privacy Rights

You have the right to:

• Request access to the personal information we hold about you.
• Correct or update any inaccuracies in your information.
• Request restrictions on certain uses and disclosures of your health information, as provided by HIPAA.
• Withdraw consent for specific uses or disclosures, where applicable.

To exercise these rights or for questions about your privacy, please contact us using the information provided below.

7. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance user experience, analyze usage patterns, and improve our services. You can adjust your browser settings to refuse cookies; however, this may limit certain functionalities on our website.

8. Third-Party Links

Our website may include links to external websites that are not operated by us. We have no control over the privacy practices of these sites and encourage you to review their privacy policies.

9. Changes to Our Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any changes.

Contact Us

If you have any questions about our Privacy Policy or how your information is handled, please contact us at:

Concierge Clinicians of Houston
Email:   contact@conciergecliniciansofhouston.com
Phone:  (713) 715-5065
Address:  315 West Alabama St Suite 2A, Houston, TX 77006

Thank you for trusting Concierge Clinicians of Houston with your care. We are committed to safeguarding your privacy and providing exceptional, personalized healthcare services.